DOE Oak Ridge Office, Information Technology Services |
Overview: Prime contract to the DOE Oak Ridge Office to provide the full spectrum of IT support services to the three managing and operating contractors on the Oak Ridge Reservation including Bechtel Jacobs Company, LLC; Babcock & Wilcox Technologies Y-12, LLC; and University of Tennessee-Battelle, LLC.
Clearance Requirements: DOE “L” and “Q” clearances
Client Remarks: Most recent performance rating 98.75% - “SCI is a great partner!”
|
|
|
| Services Provided: |
- Information architecture strategy and planning
- Service Desk/Helpdesk (Tier 0,1, 2, 3) for more than 8,000 users
- Systems administration for over 600 unclassified and classified computer systems
- 7 x 24 operation and management of four data centers
- Operations support for Classified Communications (COMSEC) Center equipment
- Pre- and post-production processing and monitoring activities, e.g., payroll, manufacturing
- Web development and internet/intranet
|
- Applications development and maintenance for business management, health & safety, human resources, waste management, property management, engineering, facility/asset management, and telephony systems
- Classified and unclassified network monitoring, engineering, operation, and management
- Firewall and intrusion detection
- Data warehouse development and operation
- Support of the SAP (including Finance, HR, Materials Management, Project Systems, and Workflow modules)
|
DOE Office of Health, Safety, and Security (HSS)
|
Overview: Provide IT services in support of the DOE Information Management System specifically related to personnel clearance processes
Clearance Requirements: DOE “Q” clearances
|
|
| Services Provided: |
- Software Development
- New Release Deployment
- Oracle Database Development
- Database Administration
- UNIX Administration
- Web-based Programming
|
- Network Design
- Configuration Planning
- Capacity Planning
- Hardware/Software Integration
- User Support
- Training
|
Corporation for National & Community Service (CNCS) |
Overview: Provide full range of IT services including network management, software development, and database systems support for the Corporation for National & Community Service's mission critical systems and volunteer programs
Clearance Requirements: Public Trust |
 |
| Services Provided: |
- Client Support including: office automation, software usage, help/service desk
- Network Support including: LAN/WAN and advanced technologies analysis
|
- Database Systems Support including:
Oracle 9i and 10,
SQL,
Microsoft Access,
database administration
- Web-based programming
- IV&V Support
|
| Department of Education (DoED), Office of Special Education and Rehabilitative Services (OSERS) |
Overview: Migrate a Grants Management System and panel selection system from paper to electronic environment in order to dramatically improve productivity. This contract also includes the management and operation of the system.
Clearance Requirements: Public Trust
Client Remarks: Recently evaluated a 5 on a scale of 1-5 for Service and Product Quality
|
|
- Systems Integration
- Risk Assessment Mitigation
- Systems Maintenance
- Records management
- Training
- COOP testing
|
- System Configuration
- Data Administration
- Migration Strategy
- Scanning and Bar Coding documents
- Database Maintenance
|
| Department of Interior (DOI), U.S. Geological Survey (USGS) |
Overview: Provide consolidated Information Technology Contact Center Support from the Denver location with locally delivered end-user support in Reston.
Clearance Requirements: Public Trust
Client Remarks: Awarded 8 consecutive quarters performance bonuses for exceeding performance measures
|
|
- 100% of staff ITIL Foundation Certified
- 100% of staff Help Desk Institute HDI certified
- Contact center/help desk
- End user technical support
- Program management
|
- Rapid response support
- Configuration management support
- IT security support
- Transition management support
|
Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE)
|
Overview:Provide IT support services in support of the U.S. Department of Homeland Security, Imigration and Customs Enforcement Information Technology Operations Support contract.
Clearance Requirements: TS/SCI
|
 |
| Services Provided: |
- Field Operations Support provided by IT Specialists located at ICE field offices
|
- Enterprise Operations Center Support including: Service Desk/Help Desk, Network Operations Center, Security Operations Center
|
|
